Account Deletion Request

    EQ369 Educational Learning Platform

    Important Warning:

    Deleting your account is a permanent action that cannot be undone. Please read all information below carefully before proceeding.

    What Happens When You Delete Your Account?

    Data That Will Be Permanently Deleted:

    • Account Information: Your profile, personal details, email, phone number, and account credentials
    • Learning Progress: All quiz attempts, scores, points, achievements, and learning history
    • Game Data: Game scores, achievements, and gameplay statistics
    • Streak Information: Your daily streak counter and activity history
    • Referral Data: Your referral code, referral links, and referral tracking information
    • Certificates: Any certificates you have earned or requested
    • Voice Recordings: Any voice recordings from Read & Record Challenge
    • Preferences: App settings, notification preferences, and customizations

    Data That May Be Retained:

    • Financial Records: Transaction history, payment records, and withdrawal history (required for legal and accounting purposes)
    • Legal Compliance Data: Information required to comply with legal obligations, tax regulations, or court orders
    • Anonymized Analytics: Aggregated, anonymized data that cannot identify you personally
    • Fraud Prevention: Data related to fraud prevention or security incidents
    Note:

    Financial and legal data may be retained for up to 7 years as required by law. This data will be securely stored and will not be used for any other purpose.

    Before You Delete Your Account

    Important Considerations:

    • Pending Withdrawals: If you have pending withdrawal requests, they will be cancelled. Ensure all withdrawals are processed before deletion.
    • Active Subscriptions: If you have an active subscription, it will be cancelled immediately. No refunds will be provided for remaining subscription period.
    • Wallet Balance: Any remaining wallet balance will be forfeited and cannot be recovered after account deletion.
    • Earned Points: All earned points, achievements, and progress will be permanently lost.
    • Referral Earnings: Any pending referral commissions will be forfeited.
    • Certificates: Download and save any certificates you want to keep before deletion.
    Recommendation:

    Before deleting your account, consider:

    • Withdrawing all available wallet balance
    • Downloading your certificates and achievements
    • Cancelling your subscription if you want a refund (subject to refund policy)
    • Exporting any data you want to keep

    How to Delete Your Account

    1
    Log into Your Account

    Open the EQ369 app and ensure you are logged into the account you want to delete.

    2
    Navigate to Profile Settings

    Go to your Profile screen and look for "Account Settings" or "Delete Account" option.

    3
    Request Account Deletion

    Click on "Delete Account" and follow the on-screen instructions. You may be asked to confirm your password or provide a reason for deletion.

    4
    Confirm Deletion

    Read the warning message carefully and confirm that you understand the consequences. Type "DELETE" or click the confirmation button to proceed.

    5
    Verification

    You may receive an email or SMS verification code to confirm the deletion request. Enter the code to complete the process.

    6
    Processing

    Your account deletion request will be processed within 7-14 business days. You will receive a confirmation email once the deletion is complete.

    Alternative Deletion Methods

    Via Email Request

    If you cannot access the app, you can request account deletion by email:

    • Send an email to support@eq369.in with the subject "Account Deletion Request"
    • Include your registered email address and phone number
    • Provide a reason for deletion (optional but helpful)
    • We will verify your identity before processing the request

    Via Support Team

    Contact our support team through the app's help section or email for assistance with account deletion.

    Account Deletion Timeline

    • Immediate: Your account will be deactivated and you will lose access immediately
    • 7-14 Days: Most personal data will be permanently deleted
    • 30 Days: Complete data deletion process (except legally required data)
    • 7 Years: Financial and legal records may be retained as required by law

    What You Cannot Do After Deletion

    • Access your account or any account data
    • Recover deleted information, points, or achievements
    • Restore your wallet balance or pending withdrawals
    • Reactivate your account (you must create a new account)
    • Use the same email or phone number for a new account (may be restricted for security)

    Reactivation Policy

    Important:

    Account deletion is permanent and irreversible. Once your account is deleted, it cannot be reactivated. You will need to create a completely new account if you wish to use our services again in the future.

    Data Export Before Deletion

    Before deleting your account, you may request a copy of your data:

    • Contact support at support@eq369.in with subject "Data Export Request"
    • We will provide your data in a portable format (JSON/CSV)
    • Data export requests are processed within 30 days
    • This service is free of charge

    Frequently Asked Questions

    Q: Can I recover my account after deletion?

    A: No, account deletion is permanent and irreversible. You cannot recover your account or any data after deletion.

    Q: Will I get a refund for my subscription?

    A: No, subscription fees are non-refundable. If you have an active subscription, it will be cancelled immediately upon account deletion.

    Q: What happens to my wallet balance?

    A: Any remaining wallet balance will be forfeited. Please withdraw all funds before requesting account deletion.

    Q: Can I use the same email for a new account?

    A: After account deletion, you may be able to use the same email for a new account, but this is subject to our security policies and may be restricted.

    Q: How long does deletion take?

    A: Account access is revoked immediately. Complete data deletion occurs within 7-14 business days, except for legally required records.

    Need Help?

    If you have questions about account deletion or need assistance, please contact us:

    Email: support@eq369.in

    Subject: Account Deletion Request

    Response Time: Within 24-48 hours

    Final Warning:

    By proceeding with account deletion, you acknowledge that you have read and understood all the information above, and you agree that the deletion is permanent and irreversible. You will lose all your data, progress, achievements, and wallet balance.