Welcome to EQ369 ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
By using EQ369, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us, including:
Account Information: Full name, email address, phone number, date of birth, profession, and referral code
Profile Information: Profile picture, username, and other optional profile details
Payment Information: Payment method details, transaction history, and billing information (processed securely through Razorpay)
Game Data: Game scores, achievements, and gameplay statistics
Device Information: Device type, operating system, unique device identifiers, mobile network information
Usage Patterns: Features used, time spent on app, pages visited, interaction patterns
Location Data: General location information (if permitted)
2.3 Technical Information
IP address, browser type, and version
App version and platform information
Crash reports and performance data
Device tokens for push notifications
3. How We Use Your Information
We use the collected information for the following purposes:
Service Provision: To provide, maintain, and improve our educational services, quizzes, games, and learning content
Account Management: To create and manage your account, process transactions, and handle withdrawals
Personalization: To personalize your learning experience, recommend content, and track your progress
Communication: To send you notifications, updates, educational content, and respond to your inquiries
Payment Processing: To process subscription payments, handle withdrawals, and manage your wallet
Analytics: To analyze usage patterns, improve our services, and develop new features
Security: To detect, prevent, and address technical issues, fraud, and security threats
Legal Compliance: To comply with legal obligations and enforce our terms of service
Referral Program: To track referrals, calculate commissions, and process referral rewards
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We share information with trusted third-party service providers who assist us in:
Payment processing (Razorpay)
Push notifications (Firebase Cloud Messaging)
Email services (SMTP providers)
Analytics and performance monitoring
Cloud storage and hosting services
4.2 Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to:
Comply with legal processes
Protect our rights and property
Prevent fraud or security issues
Protect the safety of users or the public
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
5. Data Security
We implement industry-standard security measures to protect your information:
Encryption: All data transmission is encrypted using HTTPS/TLS protocols
Secure Storage: Personal information is stored on secure servers with restricted access
Payment Security: Payment information is processed through PCI-DSS compliant payment gateways (Razorpay)
Authentication: Token-based authentication with secure token management
Access Controls: Limited access to personal data on a need-to-know basis
Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain learning progress and achievement records
When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.
7. Your Rights and Choices
You have the following rights regarding your personal information:
Access: Request access to your personal information
Correction: Update or correct inaccurate information through your profile settings
Deletion: Request deletion of your account and personal information (see Account Deletion Policy)
Data Portability: Request a copy of your data in a portable format
Opt-Out: Opt-out of marketing communications and push notifications (except essential service notifications)
Withdrawal Consent: Withdraw consent for data processing where applicable
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
8. Children's Privacy
EQ369 is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately, and we will take steps to delete such information.
9. Third-Party Links and Services
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
Posting the new Privacy Policy on this page
Updating the "Last Updated" date
Sending you an email notification (for significant changes)
Displaying a notice in the app
You are advised to review this Privacy Policy periodically for any changes. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: