1. Introduction
Welcome to EQ369, operated by EQ369 ("we", "our", or "us").
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the EQ369 mobile application and related services.
By using the EQ369 app, you agree to the collection and use of information as described in this Privacy Policy.
2. Information We Collect
a) Personal Information
- Mobile phone number (used for registration and OTP verification)
- Full name
- Email address (optional)
- Profile photo (optional)
b) Usage Information
- Quiz scores and attempts
- Content accessed and completed
- Game activity
- Learning progress and streaks
c) Device Information
- Device type and model
- Operating system version
- App version
- Unique device identifiers
- Push notification tokens
d) Payment Information
- Subscription plan purchased
- Transaction reference IDs
- Payment status
We do not store your card details or banking information. All payments are securely processed through Razorpay (Android) and Apple App Store (iOS).
e) Referral Information
- Referral code used during registration
- Referral rewards earned
3. How We Use Your Information
- Verify your identity via OTP
- Provide access to subscribed content and features
- Process subscription payments and renewals
- Track learning progress and streaks
- Send important service notifications
- Send promotional notifications (you may opt out anytime)
- Improve app performance and user experience
- Prevent fraud and ensure platform security
- Comply with legal obligations
4. Sharing of Information
We do not sell, trade, or rent your personal information.
We may share information with:
- Payment Processors (Razorpay & Apple)
- Google Firebase for push notifications and crash analytics
- Trusted service providers assisting us in operating the app
- Government or legal authorities when required by law
5. Data Retention
We retain your information while your account remains active or as required to provide services.
If you delete your account, your personal data will be deleted or anonymized within 30 days unless longer retention is required by law.
6. Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption
- Secure token-based authentication
- OTP login and passcode login
- Regular security audits
Although we strive to protect your information, no electronic transmission or storage method is completely secure.
7. Children's Privacy
EQ369 is not intended for children under 13 years of age.
We do not knowingly collect personal information from children under 13.
If you believe a child has submitted personal information, please contact us immediately.
8. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your account
- Opt out of marketing communications
- Withdraw your consent at any time
9. Subscriptions & Auto-Renewal
- Subscriptions renew automatically unless cancelled at least 24 hours before renewal.
- Your Apple ID or Razorpay account will be charged for renewal.
- You can manage or cancel subscriptions from Apple ID settings (iOS) or by contacting us (Android).
10. Third-Party Services
Our app may contain links to third-party websites or services.
We are not responsible for their privacy practices.
Please review the privacy policy of every third-party service you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any significant changes will be communicated through the app or by email.
Continued use of the app after updates constitutes acceptance of the revised policy.